Travel Info
Travel FAQ
- What is Holiday Insurance and what types of policies are available?
- How am I able to get a quote?
- What Holiday policies are available?
- What if I do not feel that the cover is adequate, having read my policy documents?
- Will an existing medical condition be able to be covered within my Holiday Insurance policy?
- Does my Holiday Insurance document, physically need to be with me when I am away?
- If I have a medical emergency when I'm on holiday, what should I do?
- If I have an item stolen or lost during my holiday what action should I take?
- If I have holiday insurance do I need an E111 form as well?
- Will I be covered on my holiday if I participate in "dangerous activities"?
- If I go skiing and the pistes are closed am I covered?
- How can I go about making a holiday insurance claim?
- What's the maximum age you are able to cover with a holiday insurance policy and are there any conditions?
What is Holiday Insurance and what types of policies are available?
Holiday Insurance is an insurance policy designed to protect your health, possessions and the investment that you make in your holiday/trip.
How am I able to get a quote?
There are three main ways to get a quote.
- Click here for a wide range of specialist Holiday Insurance policies This will take you directly to our Holiday Insurance Homepage.
- Give us a call free on 0800 028 3571
What Holiday policies are available?
We offer a wide range of special holiday insurance policies including;
- Holiday
Get away - but not from your baggage! A range of specialist holiday insurance policies. - Multi-Trip
An annual holiday insurance policy that includes business trips. - Winter Sports
Going on the piste!? Skiing insurance, snowboarding and more! - International Students Studying in the UK
A specially designed policy for helping international students studying in the UK. - Backpacker
Protection at an economy price for your travel abroad. - Study Abroad
For UK students studying overseas, cover includes luggage and sports insurance. - Gap Year
Full insurance cover wherever your gap year takes you includes most sporting activities. Discounts available. - School Group Travel
Safeguarding your school trip. Insurance for your school trips include non hazardous sports insurance. - Extreme Activity
From bunjee jumping to mountaineering - we've got it covered.
Should you require further information about each of these policies click here. You will be taken to the Holiday Insurance homepage whereby you can look at the cover options of each policy to see which is most relevant to your trip.
What if I do not feel that the cover is adequate, having read my policy documents?
If you are not happy with any of the terms or conditions simply return it to us within 14 days and we will send you a full return of premium - subject of course to you having no claims.
Will an existing medical condition be able to be covered within my Holiday Insurance policy?
What is covered:
- Any Pre-Existing Medical Condition which You have suffered from or were diagnosed with for more than 12 months before arranging cover and which You have effective control of through regular drug treatment.
- Severe allergic reactions requiring emergency medical treatment.
What is not covered:
- any drugs You need to control the Pre-Existing Medical Condition on a regular basis.
- hospitalisation or treatment of any kind which You could reasonably have anticipated at the time of arranging cover.
- outpatient treatment.
- ongoing regular therapy or treatment of any kind.
Does my Holiday Insurance document, physically need to be with me when I am away?
You are not required to do this but it is recognized as good practice. It can also be useful to leave a second copy of your policy at home with a relative should your become misplaced whilst away and you need to refer to your cover.
If I have a medical emergency when I'm on holiday, what should I do?
- Make sure you have your Policy number with you, this is recorded on the top of your Schedule.
- Please have available the name, address and telephone number of the hospital or attending Medical Practitioner.
- Please have available the name and number of anyone you would like us to contact in the UK.
- Contact Our 24 hour medical helpline, ISIS Assistance on 02087 628 015, and state that you are insured with Endsleigh Insurance.
- For transmission of urgent medical documents please use Fax. No. 02087 487 744.
- Medical claim forms may be completed by you, the Medical Practitioner who has treated you, or the Hospital at which you received treatment. There is a claim form on page 31 (of the policy document), and advisory notes for your Medical Practitioner in four languages on page 28 (of the policy document).
This helpline is provided to offer help and advice for Medical Incidents only - please do not use this for Luggage or minor claims.
ISIS Assistance aim to provide any help necessary with your medical problem, such as arranging hospital treatment, providing assurance of payment to hospitals and monitoring long term treatment.
If I have an item stolen or lost during my holiday what action should I take?
Report any incident to the local Police within 24 hours of the incident occurring and insist they provide you with a report.
- The majority of personal possessions claims are as a result of baggage being left unattended at airports, railway stations, beaches, etc. Ensure you take proper care of Your belongings to avoid Your claim being refused.
- NEVER carry any parcels or Luggage through customs or across borders for other people, and be aware of briefcase/Luggage switches in busy airports.
- The British Consulate, situated in most capital cities, should be contacted if you are arrested. They can:
- issue an emergency passport to get You back to the UK.
- contact family and friends and offer advice on transferring funds to you from the UK.
- in an Emergency, advance £100 against a sterling cheque supported by a bankers card.
- offer advice about local lawyers and the local legal and prison systems.
For up to date information on circumstances affecting your safety in over 130 countries visit the Foreign & Commonwealth
Travel Advice website at www.fco.gov.UK or telephone 0171 238 4503/4504.
If I have holiday insurance do I need an E111 form as well?
Will I be covered on my holiday if I participate in "dangerous activities"?
What you are covered for will depend on which specialist policy you take out however, you will be covered for most Sporting Activities, your Schedule shows which sports you are not covered for and those which have cover limitations imposed. If you are in doubt as to whether the sport that you wish to partake in is covered then it would be best to find out prior to the commencement of your holiday.
If I go skiing and the pistes are closed am I covered?
Piste Closure:
If closure of all the lifts in Your pre-booked ski resort due to lack of snow means You have to travel to an alternative resort for skiing, We will pay up to the amount shown on the Schedule:-
- to cover travel costs to the nearest available ski resort.
- if you are unable to ski at a different resort.
- the extra cost of acquiring a new/extended lift pass.
What is not covered this section:
- any claim not supported by a written statement from the management of the resort confirming the reason for the piste closure and the duration of the piste closure.
- We reserve the right to check the duration and extent of the avalanche or piste closure.
- any costs incurred at ski resorts less than 1000 metres above sea level.
- any claim due to closure of the lift system as a result of wind or avalanche.
- any claim where the piste closure was public knowledge prior to Your departure from the UK.
- the first £40 of every claim.
How can I go about making a holiday insurance claim?
Should you need to make a claim you have two options:
- Click here and you will be taken to our Online Claims form section where you can fill out some details that will be passed onto our claims department who will get back in touch with you regarding your request.
- Phone the Claims phone number that is relevant to your policy, the numbers are listed if you click here.
What's the maximum age you are able to cover with a holiday insurance policy and are there any conditions?
We can quote for persons up to 74 years old. If you are aged 66 years or over the premium is simply doubled - however, death and personal accident benefits are excluded.
An online quote will take less than a minute, and you can see just how much you could save.
About this policy
Travel Information
- Holiday Insurance Guide
- Holiday checklist
- Sonar Travel FAQ
- Foreign Money Tips
- Travel Tips with small children
- E111 Form
Sonar Direct Media Centre
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