Client Information
'Cooling Off' Cancellation rights
You are entitled to a 14 day cooling off cancellation period from the time you receive your policy documents if the total duration of your cover, from policy issue date to cover end date, is 28 days or longer. Within this period you can cancel your policy without incurring an administration fee. We will refund your premium less a charge for the time you have been insured, unless your policy has been terminated following a claim, in which case no refund will be due.
How to make a Complaint
If you wish to register a complaint about our service you can contact us:-
- By telephone
- 0800 085 8698
- By post
- Customer Liaison Department
- Endsleigh Insurance Services Ltd.
- Shurdington Road,
- Cheltenham, GL51 4UE
If you are not satisfied after receiving your final response letter from Endsleigh or your Insurer you may ask the Financial Ombudsman Service to review your case. You can contact them:-
- By post
- The Financial Ombudsman Service
- South Quay Plaza,
- 183 Marsh Wall,
- London, E14 9SR
If you contact the above body in respect of any complaints, this will not affect any legal right of action you may have.
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