Tue, 23 Aug 2005
Online holiday vendors are being offered a range of new guidelines to help protect consumers.
The Office of Fair Trading (OFT) and the department for trade and industry (DTI) have published draft regulations that apply to companies who are involved in "distance selling", in response to the increasing number of products and services sold online.
The Distance Selling Regulations (DSRs) will attempt to provide a clear picture of retailers and consumers' rights and will tackle issues such as access to personal information, cancellation periods, and credit card fraud protection.
"Consumers are increasingly choosing to shop from home," said the OFT chairman, Sir John Vickers.
"The Distance Selling Regulations aim to safeguard this way of buying in the interests of consumers and fair-dealing businesses alike. We want to ensure that the safeguards are widely and easily understood," he added.
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