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Travel/Holiday Insurance

We operate a 24 hour medical assistance service.

In the event that you have a medical emergency in the USA or Canada, please contact:

ISIS Assistance, 8930 State Road 84 Box 315 Davie FL 33324. Tel: 888 422 4747 (toll free within the USA and Canada) 954 370 8468 ( collect call from outside the USA) or fax: 954 370 8130.

In the event of a medical emergency anywhere else in the world please contact:

ISIS Assistance, Sixth Floor, Landmark House, Hammersmith Bridge Road, London W6 9DP. Tel: +44 20 8762 8015 Fax: +44 20 8748 7744.

If you would like to speak to one of our claims handlers, please call 0870 241 3070. Our lines are open 9.00am - 6.00pm Monday - Friday.

Alternatively, you can mail your claim details to us.

Please select the appropriate type of claim.

Select one: Loss of luggage or personal effects Medical expenses Cancellation or curtailment

If you would like to send us a message in connection with an ongoing claim, please complete the following;

(If you would like us to email you back, please include an email address in the message box).

Policyholder's name:
Policy number:
Your name:
Message:
On receipt of your message, we will respond to you within 24 hours.

If you would like to contact us by telephone, please call 0870 241 6104 Mon - Fri 9.00am - 6.00pm.